kkeb Privacy Policy

1 Introduction and Scope

kkeb is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our members. This privacy policy explains what information we collect when you use the kkeb website, app, or related services, how that information is used, who it may be shared with, and what your rights are.

This policy applies to all services and products of kkeb. Please read this privacy policy carefully before using our services. By using our services, you are considered to have accepted the terms described in this policy.

If any changes are made to this policy, we will update them on the website and, where necessary, notify registered members by email. Continuing to use our services after any changes means you have accepted the updated policy.

2 What Information We Collect

kkeb may collect the following categories of information:

2.1 Registration and Identity Information

When you open an account with kkeb, we collect the following information:

• Full name
• Date of birth (for age verification — only those aged 21 and above may register)
• Email address
• Password (stored in encrypted form)
• National ID card or passport number (as part of the KYC process)

2.2 Financial Information

During deposit and withdrawal processes, we collect:

• bKash, Nagad, or Rocket number
• Bank account details (for bank transfers)
• Transaction history and amounts

Financial information is not stored directly on our servers; it is processed securely through payment gateway operators.

2.3 Usage and Technical Information

The following is collected automatically while you use the service:

• IP address and device identification information
• Browser type and version
• Operating system
• Session duration and page visit information
• Cookies and similar tracking technologies
• Referral URL (if applicable)

2.4 Support and Communication Information

When you contact us via our 24/7 live chat or email, records of those conversations may be stored for the purpose of improving service quality.

3 Purpose of Data Collection

kkeb uses your information only for the following purposes:

• Account Management: To verify registration, ensure login security, and protect your account.
• Identity and Age Verification (KYC): To confirm member identity in accordance with regulatory requirements and to prevent access by those under 21.
• Payment Processing: To complete deposits and withdrawals and to prevent fraud.
• Service Improvement: To analyze user experience and improve the platform.
• Communication and Support: To provide service-related notifications, promotional offers (if you have given consent), and support.
• Responsible Gambling: To identify problematic gambling behavior and provide assistance to members.
• Legal Obligations: To fulfill legal responsibilities and assist with investigations by authorities.

4 Cookies and Tracking Technologies

The kkeb website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve service quality.

4.1 Types of Cookies

• Essential Cookies: Required for login sessions and security; without these, the site will not function properly.
• Analytical Cookies: Used to analyze patterns of site usage and measure service quality.
• Preference Cookies: Remember your language preferences and settings.

4.2 Cookie Control

You can disable cookies through your browser settings. However, disabling certain essential cookies may affect some functionality of the site.

5 Data Sharing and Disclosure

kkeb does not sell your personal information to third parties. However, information may be shared in the following circumstances:

5.1 Service Partners

Necessary information may be shared with third-party companies that assist in operating services such as payment processing, technology management, and fraud detection. These parties are required to use the information only for the specified purpose.

5.2 Legal Requirements

In the case of court orders, government directives, or legal obligations, information may be provided to the relevant authorities.

5.3 Business Transfer

If there is a change in the ownership or management of kkeb, the collected information may be transferred to the new authority. Members will be notified in advance in such cases.

6 Data Protection and Security

kkeb takes industry-standard technical and organizational measures to protect your information:

• SSL Encryption: All data transmission is encrypted using SSL/TLS technology.
• Firewall Protection: Our servers are protected by advanced firewalls and intrusion detection systems.
• Access Controls: Only authorized personnel can view your information, and they are bound by confidentiality agreements.
• Regular Security Audits: Our systems undergo regular security testing.
• Password Hashing: Your password is never stored directly — only an encrypted hash is retained.

However, complete security on the internet cannot be guaranteed. While we take every precaution, we ask that you do not share your login details with anyone and that you notify our support team immediately if you notice any suspicious activity.

7 Data Retention Period

How long kkeb retains your information depends on the type of information and legal requirements:

• Account Information: Retained while the account is active and for at least 5 years after it is closed (as required by law).
• Financial Transaction Information: Retained for the period specified under government regulations.
• Support Conversations: Retained for a reasonable period after the issue is resolved.
• Usage Logs: Generally retained for up to 12 months.

Once the specified period has ended, information is securely deleted or made non-identifiable.

8 Your Rights

As a member of kkeb, you have the following rights over your own information:

8.1 Right to Access

You may request a copy of the information we hold about you at any time.

8.2 Right to Correction

If your information is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

8.5 Opt Out of Marketing Communications

You may request to stop receiving promotional emails or notifications at any time. To do so, please contact our support team.

To exercise any of the above rights, please contact us by email. We will endeavor to respond to your request within 30 business days.

9 Protection of Children and Minors

kkeb's services are for those aged 21 and above only. We do not knowingly collect any information from minors. If we are informed that a person under the age of 18 or 21 has opened an account, we will immediately close that account and delete the associated information.

If you believe a minor is using our services, please notify our support team.

10 Third-Party Links and Services

The kkeb platform may have connections to payment gateways or game providers (such as Pragmatic Play, Evolution Gaming, Spribe). These third parties have their own privacy policies, and those policies will apply when using their services. kkeb is not responsible for the data protection practices of these third parties.

11 Policy Changes

This privacy policy may be updated from time to time due to business needs, technological changes, or legal amendments. For significant changes, we will provide clear notice to registered email addresses or on the website.

We advise you to check this page regularly so that you remain informed about the latest policy. The date of any changes will be noted at the top of the page in the "Last Updated" section.

12 Contact Us

If you have any questions or comments about this privacy policy, or any requests regarding your information, please contact us through the following: